Services · Client Success
Client success, run for you.
Your customers get a proper answer from someone who knows them. Verth’s Client Success department answers your support inbox, gets new customers set up and watches for the ones going quiet, inside your own tools.
- A full-time team, managed by Verth
- Works inside your tools
- Starts with a free audit
What the team does
What Verth’s Client Success department runs, every week.
- Answering your customers
- Getting new ones set up
- Spotting who is about to leave
- Renewals ready early
- Answering your customers. The support inbox handled against answers you have approved, with the unusual ones sent to you with the context attached.
- Getting new ones set up. Every new customer onboarded the same way, from welcome to first result, without you sending the emails.
- Spotting who is about to leave. Accounts going quiet are noticed early, and someone reaches out before it turns into a cancellation.
- Renewals ready early. When a renewal is coming, the preparation is already done: history, usage and who to talk to.
What changes for you
What you stop doing.
- Answering every customer email yourself
- Onboarding each new customer by hand
- Finding out someone was unhappy when they cancel
You keep the relationships that need you: key accounts and the hard conversations.
Works inside the tools you already run
- Intercom
- Zendesk
- HubSpot
- Slack
How it starts
One audit, then one workflow.
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Free · about a week
The Founder Bottleneck Audit
Twelve questions or a short call. We find the one thing that still waits for you and tell you what to hand over first. In writing, and yours to keep.
See the audit -
Then, if it makes sense · 30 days
A pilot
A typical first one here: Client onboarding. Every new customer set up the same way, without you sending the emails.
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After that · ongoing
The department
If the pilot works, we build and run the client success department around it.
Questions
About Verth’s Client Success department.
It answers your customers, onboards new ones, notices accounts going quiet and prepares renewals early. It is a full-time team that Verth hires, trains and manages, working in your support tools and your inbox.
They deal with your team, in your tools, using answers you have approved. How the team introduces itself is your decision.
Escalation rules are agreed in writing during the pilot: what the team handles, and what comes to you, with the context attached.
An agency gives you a queue and a contract term. This is a standing team that learns your customers, is judged on results rather than tickets closed, and is still there when one person leaves.
With the free Founder Bottleneck Audit. If client success is the bottleneck, a 30-day pilot takes over one workflow, such as onboarding, against success criteria agreed in writing. Costs are worked out in the audit review, against the work that is there.
The other four departments